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Manage Your Account Access on Your Terms

When you need a break from the lobby, menko88 gives you a clear path to limit or pause your account — no waiting, no runaround. Set a cooling-off period or a longer account pause directly from your account settings, available where local law permits.

Account PauseCooling-Off PeriodAccess ControlAccount Settings
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menko88 Manage Your Account Access on Your Terms
SUPPORT PATHS

Help While Your Account Is Paused

Live Chat Reach our Indonesia support team through live chat on the site. They can confirm your exclusion status, clarify the duration, or help you access your wallet balance during a pause.
Account Settings The exclusion controls sit inside your account dashboard. Open the settings tab, select account access, and choose your preferred pause length — no call or email needed to get started.
E-Wallet Assistance If your DANA, OVO, or GoPay wallet shows a pending transaction during an account pause, our support team can trace and resolve it. Reach out through live chat with your account ID ready.
menko88 What Account Exclusion Means on menko88

What Account Exclusion Means on menko88

Choosing to step away from the lobby is a decision we respect and support. Through your menko88 account settings, you can request a short cooling-off window or a longer account suspension — your choice. Once activated, access to slots, live tables, and the sportsbook is paused for the duration you select. Players in Makassar and across Indonesia can reach the account settings

page in seconds on mobile. Any active wallet balance — whether topped up via DANA, OVO, or GoPay — remains on your account and is accessible once the exclusion period ends or through our support team if you need it sooner.

ACCOUNT INTEGRITY

How We Handle Account Pauses Fairly

Immediate Effect

Once you confirm an account pause, lobby access stops right away — slots, live tables, and sportsbook markets are all gated until the period you chose has passed. No delay.

Wallet Protection

Your account wallet balance is held securely during any exclusion period. Funds deposited via DANA, OVO, or GoPay are not forfeited — they stay on your account throughout.

No Promotional Contact

While your account is paused, we stop sending promotional messages to your registered contact. We aim to keep that boundary consistent for the full duration of your chosen period.

Reactivation Process

Short cooling-off periods expire automatically. For longer suspensions, reactivation requires a manual request through support — a deliberate step we keep in place to give you real control.

Account Exclusion Terms Explained

What is a cooling-off period?

A short, time-limited account pause — typically a few days to a few weeks — that temporarily blocks lobby access. Your account and wallet remain intact; access resumes automatically when the period ends.

What does account suspension mean?

A longer account pause, usually months or more, where lobby access is fully blocked. Unlike a cooling-off period, reactivation after suspension requires a manual request through the support team.

What is a wallet hold during exclusion?

When your account is paused, your e-wallet balance — DANA, OVO, or GoPay deposits — is held securely on your account. It is not removed or forfeited during the exclusion period.

What does 'account access gating' mean?

Gating means the platform blocks entry to the lobby, live tables, and sportsbook for the duration of your chosen pause. The account itself stays open; only active play is restricted.

What is a reactivation request?

A formal step required to restore access after a longer account suspension. You contact support, confirm your identity, and the team processes the request — usually within one business day.

What does 'exclusion duration' refer to?

The length of time you choose when setting up an account pause — ranging from a short cooling-off window to an extended suspension. You select the duration before confirming the request.

Common Questions About Account Pauses

Open your account dashboard, go to the account settings tab, and select the access control option. Choose your preferred pause length and confirm. The pause takes effect immediately after you confirm.

Short cooling-off periods cannot be cancelled once activated — that is by design, to make the pause meaningful. The period runs its full course, then access returns automatically without any further action from you.

Any balance in your account wallet — whether it came from DANA, OVO, or GoPay — stays on your account throughout the pause. Contact live chat with your account ID if you need to discuss wallet access during that time.

Promotional messages stop while your account is paused. We aim to keep that consistent for the full duration. Transactional messages related to your account or wallet may still reach you if needed.

Send a reactivation request through our live chat support. Have your account ID and registered contact details ready. The team will verify your identity and process the request, typically within one business day.

Account pause and exclusion features are available where local law and eligible regions permit. If you are unsure whether these options apply to your account, our Indonesia support team can clarify your situation directly.

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