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How menko88 Handles Your Account Data

Your account data — from login details to wallet transactions via DANA, OVO, or GoPay — is handled under a clear set of rules we follow every time you interact with the platform.

DANA, OVO, GoPay transaction dataAccount access & session securityYour right to request data changesIndonesia-region data handling
menko88 How menko88 Handles Your Account Data
PRIVACY CONTACT

How to Reach Us About Your Data

Team online

Live Chat

Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data and privacy queries.

Email Support

Send a written data request or privacy concern to our support email. We aim to respond within a reasonable timeframe under applicable data rules.

Account Settings

Some data preferences — such as communication opt-outs and session history — can be managed directly from your account settings page without contacting support.

DATA PRACTICES

How We Protect and Manage Your Information

Account Security

Your account is protected with SSL encryption and OTP verification on login. Session tokens expire automatically after inactivity, reducing exposure if your device is shared or lost.

Cookie Use

We use cookies to keep your session active, remember your language preference, and measure how pages are used. You can adjust cookie settings through your browser at any time.

Data Retention

Transaction records tied to DANA, OVO, or GoPay payments are kept for the period required by applicable financial regulations. Non-essential data is removed when no longer needed.

Your Data Rights

You may request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion of data not subject to a legal hold — all via live chat or email support.

Common Questions About Your Privacy on menko88

These are the questions we hear most often about how personal data works on the platform. If your question is not covered here, our live chat team can help with account-specific data requests any time.

We collect your registration details, device and browser session data, and records of payment activity — including transactions made through DANA, OVO, and GoPay — to operate your account securely.

We do not sell your data. We share only the minimum required with payment processors like DANA or OVO to complete a transaction, and with service providers who help us run the platform under confidentiality agreements.

Active account data is retained while your account is open. After closure, we keep records for the period required by applicable regulations, then remove data that is no longer subject to a legal retention requirement.

Yes. Contact us via live chat or email support with your account details and we will provide the personal data we hold, subject to identity verification and applicable local law in your eligible region.

Submit a deletion request through live chat or email. We will remove data not subject to a legal hold. Some transaction records tied to GoPay or OVO payments may need to be retained under financial regulations.

We use SSL encryption across the platform, OTP verification at login, and automatic session expiry after inactivity. If you notice unusual account activity, contact support immediately through live chat.